Service Policy

1. Pre-Sales Support
We provide free consultation on product specifications, compatibility, usage scenarios, and order details. All inquiries will be replied to within 24 working hours.

2. After-Sales Support
We offer detailed user guides, setup instructions, and troubleshooting tips for all products. Our team is available to assist you with any technical or usage issues.

3. Warranty Service
All products come with a 12-month limited warranty from the date of delivery. Non-human-caused quality issues are eligible for free repair or replacement during the warranty period.

4. Contact Channels
For all service needs, please reach us at:
- Email: info@nexoorvella.com
- Phone: +1 4044937192

5. Customer Commitment
Customer satisfaction is our priority. We strive to resolve all concerns fairly and efficiently to ensure a positive shopping experience.